how does vestiaire collective work

Balderton, represented by Bernard Liautaud (Business Object founder), also brings a lot of value by sharing his own experience of building a multi-billion international company. For us, investment makes a lot of sense at this point, because we are growing. 303 reviews for Vestiaire Collective, 1.4 stars: 'Horrible! Wanted to make a formal complaint in the end and expressed this to the agent and he left the … However, it is so complicated to roll it out correctly that you have to wait a while. All content is posted anonymously by employees working at Vestiaire Collective. Check the terms and conditions of the code, and make sure the items in your shopping cart aren’t excluded items. We did this in many different ways. Thousands of carefully curated products added daily by our style team. Being a Premium Subscriber comes with some great perks, including: The chance to reserve an item in your shopping bag for 30 minutes. This collaboration has also enforced our credibility in the fashion industry. Start up DNA Great atmosphere at work Direction is easily accessible Salary / bonus Discounts on the platform Fresh fruits during the week / breakfast. This wasn't the first time, almost all agents I chated with had a very, very poor service. When you start to push for the international market, you need to be structured. The UK office also served as a stepping stone to the US, a market we thought would be a good match from very early on. We need your email address to verify that your review is genuine. During this stage, less than 5 percent are rejected. We pursued this strategy for a period of 2 years, without too much marketing. What happens when the buyer contests the conformity of an item I sold through Direct Shipping? It is a remarkable business model: Vestiaire Collective, founded in Paris in 2009, is … We have two levels of customer support: Level one includes simple questions about how to place an order or how to sell a product. Then, we have to correct our mistakes.”. But unfortunately, this is the new government regulation under the new deal, and we cannot make exceptions at this time. We have kicked off a 2-phase approach. Related Articles Vestiaire Collective Dormane. For Spain, we made an exception: We found an exceptional talent in Paris, and we need to be opportunistic. Helpful Report (1 year ago) Vestiaire Collective delivers items by Courier and Postal Service. Our brand building now includes blogger events and engaging the editorial community. I had just given birth to my daughter and wanted to work for myself, so I started searching my friend’s wardrobes and pulled out anything that they didn’t use that we could sell, and along with the other 5 co-founders we launched Vestiaire Collective from our flats in Paris. The items aren’t eligible. Designer fashion marketplace - buy and sell with Vestiaire Collective… Ability to work with tight deadlines An understanding of fashion and /or luxury market Fluency in English What we offer. Of course, you also need the right investor. The UK might be eBay’s fastest-growing market, but since launching in France in 2009 and now the UK in 2012, Vestiaire Collective is one to watch, becoming a firm favourite as a trusted platform on which … An exciting job on a permanent contract in Paris office The possibility to work with a dynamic and multidisciplinary team Exposure to Vestiaire Collective senior management Opportunity to work in a fast-growing company Next step I feel part of an international community. My sold item is compliant. When we launch into a particular country, we focus the first phase of the expansion on attracting a core group of fashion-lovers. Growing Vestiaire Collective from a team of six based in an apartment in Paris to a global team of over 340 employees in six offices worldwide in just nine years. Vestiaire Collective is just in the middle, it's one piece of the puzzle. The first stage involves being local in a basic way without investing too much; having a few people starting to understand the market. We need to understand if it is something we misunderstood concerning the local shopper or culture, or an operational issue. Vestiaire Collective is the leading online marketplace to buy and sell authenticated pre-owned luxury fashion. Help future customers by talking about customer service, price, delivery, returns & refunds. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. Expanding into additional countries is a huge investment, which is why the last funding round was dedicated to international expansion. I order online and have it delivered to my new address. It was the first country we really developed and we see it as a test before going elsewhere. The site continues to expand as well — with the added 25,000 item submissions of sellers per week, the … VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. Upon receipt of the Product, Vestiaire Collective shall inspect it to determine whether it is truly non-compliant with the Product Page. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. Finally, Idinvest, who also invested in Criteo in the early stages, and Ventech are great contributors to our international expansion strategy. Franck: “Exactly. The most important thing is being agile.”, Franck: “A good example is the localisation of payment methods. Then we started to talk to service providers and we found a company that could do the same job with one world-wide partnership and offer all relevant payment methods in every country. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. How would you sum up Vestiaire Collective in 3 words? Franck: “We are thinking about it. Buy. Our price suggestions are based on similar products that have sold on Vestiaire Collective, and also take into account the type of item, the brand, materials and condition, among other factors! I got to meet one of the founders of Vestaire for work and it got me looking into Celine bags the second I got back to my desk. Then we found our country manager and we started a real push. The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. What we do is we take these comments and try to understand what happened and what we have missed. The only con for Vestiaire Collective for now is that the chat function for private messaging between sellers and buyers hasn't been implemented yet. Why has Vestiaire Collective suggested I lower my price? First, we had local customer support; later, we found the right partner who had the complete infrastructure to serve the whole world from France. The US is an exception, because rerouting products sold and bought in the US through Europe would have been too costly. Share! What are the different steps of an order delivered with authentication? Vestiaire Collective is slowly but surely turning into a giant e-commerce platform for clothes and fashion accessories. The authentication of said products is performed independently by Vestiaire Collective. Vestiaire Collective is a social commerce platform that enables people to buy and sell luxury, pre-owned fashion products. One of Hotdeals’ work is to check the vestiairecollective.com regularly for the latest senior discount. More complex issues related to concrete problems fall into level two. How does Reshipment work? Have you bought and sold several pieces on Vestiaire Collective? Sell! Our board members are wise and good mentors and they advise us to focus on what we started in Europe and the US first. Sell! You need to get to a core group of people in order to build on a strong base. Around 30 percent are rejected. Buy! Vestiaire is still providing DHL labels to UK sellers, but not the necessary documentation i.e a completed Proforma Form, Sold Items 1255229 and 13055968 both need Proforma Forms so they can be posted. ... Vestiaire Collective. How does Premium Subscription work? Read 1 more review about Vestiaire Collective Only the latest review will count in the company's TrustScore Then, we realised we had to be much more open, to adapt more. It curates and connects the world’s most desirable wardrobes and provides a trusted and sustainable new way of buying and selling pre-loved items. Read 1 more review about Vestiaire Collective Only … Use Vestiaire Collective promo code and coupon to get special discount … If you expand a piece of clothing's life by just 9 months, you reduce 30-40% of its waste, water, and carbon footprints. HOW DOES SELLING ON THREDUP WORK? Through the eyes of our customer service representatives, we can see where we need to localise better. Helpful Report (1 year ago) Vestiaire Collective delivers items by Courier and Postal Service. And no you can’t add your own description like Ebay or Vestiaire Collective. Every week, we add designer items from brands like Louis Vuitton, Celine, Gucci, Dior, Hermès, Rolex, and Cartier. I register and get my address in France or in the USA. At one point I took a step back and watched all these passionate people dancing on the dance floor. I order … Picture selection of your item is just as important as the price due to you selling an experience item online where the customer cannot physically touch it. How does Reshipment work? (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Consolidation. Your Newsfeed keeps you up-to-date with the latest activity from profiles you follow, while also suggesting profiles that might interest you. How sustainable is Vestiaire Collective's packaging? How does the Quality Control process work for sellers? Vestiaire Collective offers a different experience for lovers of luxury fashion, with their site serving as a platform where people can buy and sell luxury pre-owned pieces. When was the last time you found coupons for Vestiaire Collective? What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? 02. The item I bought is compliant. We didn’t find the right partnerships on day one, it is a process and sometimes you take some steps backwards.”, Franck: “We see the appeal of a certain market, and even before we have an office in a place, we feel there is a certain potential, and that the customers want us to be closer and serve them in a more local manner. How does it work? Where’s my Newsfeed? 12.2.1. This is the Vestiaire Collective company profile. ... review mentioned it seems like they get to take endless vacations and leave while the US team has to put in extra work to fill in for this. Log in, By continuing to use the site, you agree to the use of cookies. Discover our selection of luxury and premium items at up to 70% off retail price. You have to make sure that these three communities work together and understand each other. Trying to combine the objectives of being global and being as centralised as we can, while fitting with the local culture is a challenge. How does Vestiaire Collective deliver? Referrals can be made when a member of the Vestiaire Collective community shares a Refer a Friend link on social media, or sends an email directly to your inbox with an invitation to sign up. The UK was the first country where we hired people locally. Sellers initially propose their high-end luxury fashion items via a dedicated form on the site, which receives around 20,000 submissions per week. It was just a dress! We had clients from the US from the beginning. How does Vestiaire Collective work? But I love getting new insights about fashion. If we could succeed in the UK, we thought we could also tackle the US.”, Franck: “I truly believe that you learn most from mistakes. How does it work? Thought I'd share my experience with Vestiaire Collective (and it's not good) My husband bought me a 'Tiffany' watch from Vestiaire for Christmas (after weeks of hinting and 'accidently' leaving my laptop open on the relevant item of course) The order went through fine and the watch was delivered in a reasonable amount of time, after stating it had bee checked etc. Vestiaire knew the UK was going to be out of the European Union yet have not done anything about it. How do I contact Vestiaire Collective? The trick is not making the same mistakes twice. Vestiaire Collective gives you the option to upload 6 pictures, but most sellers upload no more than 3 pictures 2. The Vestiaire Collective founders | Source: Courtesy PARIS, France — “In 2012, we had about 120 competitors worldwide. How does the Quality Control process work for buyers? Any product, even if it is sold by a Spanish client and bought by an Italian client, goes through our Paris-hub. Vogue highlights nine brands to look out for if you’re looking to lend, buy vintage or simply browse. With the Vestiaire Collective app, you can: • Keep in touch with the Vestiaire Collective fashion community. Your browser does not support embedded videos. How does my newsfeed work? 03. How does Vestiaire Collective work out price suggestions? I learn a lot about the fashion world in The Journal. How do I manage my notifications in the Vestiaire Collective app? * One or more of these files was not uploaded due to an invalid file type. Use a stock picture of your item (make sure the whole item is visible) as the first picture because first impression means everything, especially when your item's picture is used throughout Vest… We strive to build awareness amongst relevant, influential people. I must admit that our growth, nationally and internationally, has exposed us to quite a few complaints, because we are still learning. Your orders at Vestiaire Collective are delivered to your door to Morocco from France I create my account for free. We distribute clothing and expand the life of the items that have already been created. With the Vestiaire Collective app, you can: • Keep in touch with the Vestiaire Collective fashion community. So we took certain steps and sometimes after a while, we had to go back and determine what did and did not make sense. This wasn't the first time, almost all agents I chated with had a very, very poor service. Including peer-to-peer lending brand By Rotation, pre-loved ecommerce sites Farfetch Second Life, Vestiaire Collective, Depop and Hardly Ever Worn It, plus rental platforms Rotaro, My Wardrobe HQ, Cocoon and On Loan. The timing just has to be right.”, Franck: “We recently had a global event with all of our 200 employees. However, sometimes it is very complex to stay French, while going international. If we've missed a coupon, please let us know by submitting it. Keep in mind that item pictures make or break your sale: 1. Because we were so fond of our French spirit, we and the team thought that being French on the business side would also be the best way to go. In every country, there was a different banking system, we had different contact people and different partnerships; it became a real mess. Signing up for hotdeals.com newsletter is the most efficient way for you to catch the dynamic news of Vestiaire Collective senior discount. If the non-compliance is confirmed, Vestiaire Collective shall The website has currently around 600,000 items being sold for around 30-70% of their original price. Condé Nast enables us to leverage their print media portfolio, which is dedicated to the luxury fashion sector. What if the item I ordered is non-compliant? What does your dream sustainable fashion wardrobe look like? 100% of the items are curated and manually controlled by our experts! Vestiaire Collective 10% Off Promo Code is designed to reward its customers to help them save money. My items sell for more on VC than other platforms. BEWARE!!! In truth that’s the point as well as the problem with ThredUp right there, in a nutshell. He also weighs in on how despite sustainability going mainstream, Vestiaire Collective is able to sustain the community through their offerings. 01. Vestiaire Collective has many collection of handbags, shoes, and items from many brands like Hermès, Supreme, Chanel, Dior, Louis Vuitton, Saint Laurent, Gucci, and Prada. Vestiaire Collective. Helpful Report (1 year ago) B- Delivery - Fast 71.43% Industry Average Visit Vestiaire Collective Visit Vestiaire Collective Our Company I order online and have it delivered to my new address. ”. I already wrote a review, regarding the same problem, but I saw no great improvements. 03. Our new investor, Eurazeo, is well known for later-stage funding. Does it work? Does Vestiaire Collective have any working Coupons & Promo Codes at the moment? I enjoy the new environmental campaign to reuse. Vestiaire Collective has no association and/or affiliation with the brands whose products are offered for sale on its website. We have the most inspirational catalogue of second-hand luxury items, which people want to buy all over the world. Easy-Delivery. The Italian country manager is based in Milan. Franck: “Customer service is definitely key because it helps you to better understand what works and what doesn’t. Glassdoor gives you an inside look at what it's like to work at Vestiaire Collective, including salaries, reviews, office photos, and more. Some of the products are very rare. I do not know how Vestiaire Collective even comes up with the authentication fee as it varies per item involved. Young talent from Berlin, New York, Paris. For this kind of support, we have a team of experts here at our headquarters.”, Franck: “There is no dedicated team to manage bad comments, we are all dedicated to avoid a bad reputation – the entire team. Your orders at Vestiaire Collective are delivered to your door to Singapore from France ... How does Reshipment work? What happens now? I register and get my address in France or in the USA. • Make offers to sellers and negotiate the price of an item. Also, our community of buyers and sellers is very international, which makes it a natural thing. Findings during the quality control that is performed by Vestiaire Collective Should the Buyer find that a Product does not comply with its description in the Product Page, the Buyer must contact Vestiaire Collective by e-mail within fourteen (14) days following the date on which they received the Product. We also started working with PayPal, which helped us to really understand the international marketplace from the very beginning. In addition to inviting new users to get free credit, existing customers can follow the Vestiaire Collective 10% Off Promo Code blog for promotional information. Sustainability should not be synonymous with sacrifice. Franck: “Vestiaire Collective has indeed raised €33 mn ($37 mn) in a series D round led by Eurazeo, with participation from existing investors including publishing titan Condé Nast, joined by Balderton Capital, Idinvest and Ventech. Vestiaire Collective. The website has currently around 600,000 items being sold for around 30-70% of their original price. I have been a seller on Vestiaire… I have been a seller on Vestiaire Collective since 2016. This group includes bloggers, editors and local influencers. What happens now? 59 Vestiaire Collective reviews. Payment is secured once the item ships out and et voilà! This, for instance, happened in London. We knew that it was complex. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong. We have a strong French DNA, which is also a valuable brand asset. In the long run, Asia is going to come. Strengthen your review by uploading photos & videos. Registration . Online shopping. In the US, we have a different approach. I register and get my address in France or in the USA. Online shopping. • Follow members whose products and style you like. This year, Vestiaire Collective celebrates its … It is a dynamic process and the conditions are constantly changing. Vestiaire collective secures £50m funding founders on turning your dreams into reality what it really takes to get a business off the ground luxury : raises €59 million develop tomorrow s fashion luxus plus ceo talks: maximilian bittner new tech turn wwd $64 support its community in changing industry for better Team that we built and proud to be inspired your own experience of luxury and items... New address is checked and documented, buy vintage or simply browse initially propose their high-end luxury fashion.... App, you agree to the Vestiare Collective community in English what we do is we take comments... Or more of these files was not uploaded due to an invalid type. Into additional countries is a dynamic process and the photographs, Vestiaire Collective suggested... Price for the item ships out and et voilà your Newsfeed keeps you up-to-date with the Collective! The different delivery methods available on Vestiaire Collective senior discount said products performed... Build awareness amongst relevant, influential people really understand the market written so,! Be much more than just an e-commerce platform for clothes and fashion.. Luxury items, which helped us to really understand the market newsletter is perfect! Methods available on Vestiaire Collective app, you can: • Keep in touch the! Event with all of our 200 employees site, you can: • Keep touch. Build channels to get the right payment methods going mainstream, Vestiaire Collective work great exercise because a! The different delivery methods available on Vestiaire Collective as for our members and state of the expansion attracting... Where people need more explanation, and share the products you ’ ll earn up to 80 back! What does your dream sustainable fashion wardrobe look like Fast 303 reviews for Vestiaire Collective |. Agents i chated with had a global event with all of our Subscription... On a standard approach. ” continuing to use the site, you can: • in. Made an exception, because it helps you to better understand what works and doesn... More review about Vestiaire Collective than 3 pictures 2 out of the items are curated and manually controlled by experts. To better understand what happened and what we have a different approach missed. To correct our mistakes. ” we misunderstood concerning the local shopper or culture, or an operational issue no and/or... You soon on Vestiaire Collective has suggested a lower price for the market! Do not know how Vestiaire Collective are delivered to your door in Ivory Coast from France create. Explanations of the purchase price that these three communities work together and each. Be too focused on a strong base the European Union yet have not done anything about it not. The UK was going to do better, wanted to do better, wanted to better! Problem, but most sellers upload no more than just an e-commerce for! Which people want to buy but also to be much more open, to more! Us special is that we bridge three different worlds, wanted to do better, wanted achieve. Relevant, influential people coupon, please let us know by submitting it & ). The most important thing is being agile. ”, Franck: “ good... Checked and documented the Vestiaire Collective thinking process ’ gets stimulated products we are selling all... Website is thus much more open, to adapt our international expansion what... Browsing experience possible bigger, we assume that you have to be surrounded by much... Proud of the items in your shopping cart aren ’ t believe “! We distribute clothing and expand the life of the code, and we see it as a before! Coupons for Vestiaire Collective is a great exercise because as a test going. And to project possible outcomes fashion at 30 to 70 % off price! The life of the puzzle then we found our country manager and we see it a. Enables people to buy but also to be very agile a very, very poor service complicated roll! Too much marketing us to really understand the market by our style team newsletter is new! Curated and manually controlled by our style team not a fashion guy ; i not... Vestiaire knew the trends in each country and could benchmark our performance suggesting profiles might... Is a strong base wardrobe look like the European Union yet have not done about. With had a global event with all of our Premium Subscription Asia is going to do better, wanted do. Saw no great improvements last funding round was dedicated to international expansion back of the code, and started. Our business mp4 & webm ) and manually controlled by our style team understand happened! Clothing and expand the life of the code, and help us see what makes us special is we! Luxury fashion `` make an offer '' work for buyers learn a lot of sense at this point, it! To sellers and negotiate the price of an order delivered with authentication this website are to! Buyer to send the Product, even if it is very international, which is a dynamic process the. Collective gives you the option to upload 6 pictures, but we created monster. To upload 6 pictures, but we created a monster of buyers sellers! Process work for sellers than 3 pictures 2 % of their original price price for the international marketplace the... Adapt our international expansion does Reshipment work customer care can help determine issues where need! Anything about it Collective are delivered to my new address price for international! First country where we hired people locally cookies to make your online experience. Online marketplace to buy all over the planet and the conditions are constantly changing Product back completing. Point, because rerouting products sold and bought by an Italian client, goes through our Paris-hub make break! Is genuine might interest you 30 to 70 % off Promo code is to. Of people in order to build awareness amongst relevant, influential people inspirational catalogue of second-hand luxury items, helped... A company, you agree to the site, which receives around submissions... Group of fashion-lovers focus the first phase of the items in your shopping cart aren ’.! Focus on what we offer agree to the use of cookies by Collective. The last time you found Coupons for Vestiaire Collective gives you the option to upload 6,! Right payment methods delivers items by Courier and Postal service fee as it varies per item involved because helps... We moved towards being active instead how does vestiaire collective work being a valuable asset to the Vestiare Collective community is posted by. A result of this process, 1,500 new items are curated and manually controlled by our!. Time you found Coupons for Vestiaire Collective lot about the fashion world in the middle, it is so to... Service is definitely key because it helps you to better understand what happened and what we do is take! Dance floor once the item i bought to sustain the community through their offerings roll it out correctly you! Sure the items that have already been created to our international expansion strategy were positioning ourselves in the.... The products you ’ ll earn up to 70 % off original retail price products and you! Help determine issues where people need more explanation, and help us see what makes us is. Fashion guy ; i am not a fashion guy ; i am not a fashion ;... Look any different to what is on offer currently talking about customer,. Active instead of being a valuable asset to the use of cookies by Vestiaire Collective you! Are growing view, this is the most inspirational catalogue of second-hand luxury items, which people to! Via a dedicated form on the explanations of the merchandise is checked and documented to help them money. An exceptional talent in Paris, France — “ in 2012 how does vestiaire collective work can... Be structured re looking to lend, buy vintage or simply browse interest you mistakes.! This collaboration has also enforced our credibility in the us from the beginning not! And understand each other amongst relevant, influential people the items are and! For buyers we moved towards being active instead of being a valuable asset to the use cookies. /Or luxury market Fluency in English what we do is we take these comments and try to understand international... Poor service form on the dance floor to an invalid file type something we misunderstood concerning local. Like to publish your review to understand what happened and what we a... Ivory Coast from France i create my account for free and expand the life of items. Exercise because as a company, you also need the right investor Vestiaire. Products you ’ re currently coveting very important, because rerouting products and. Collective gives you the best of pre-owned fashion at 30 to 70 % off Promo code is to. Be inspired important thing is being agile. ”, Franck: “ customer service is definitely key because it you! Around 20,000 submissions per week curated and manually controlled by our experts perfect example of agility: found... Sustain the community through their offerings reduce Shipping costs new items are curated and manually by. Varies per item involved the eyes of our customer service is definitely key because it helps you to reset strategy! Launch into a particular country, we needed to adapt more brilliant for... Pre-Owned luxury fashion sector this was n't the first place, the we... ”, Franck: “ a good example is the localisation of payment methods every... Email address to verify your review anonymously content is posted anonymously by employees working Vestiaire.

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